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About our practice

We are an NHS practice based in Upper Wensleydale providing the full range of services expected of a GP practice including a minor injury service (including for temporary patients and visitors to the area).  We are a deeply rural practice covering approximately 500 miles with a patient list of around 4250.

We are a dispensing practice with two sites (Hawes and Aysgarth).  We can dispense prescribed medication to all patients registered with us who do not live within one mile of a Pharmacy, which means that patients leave the surgery with their medication in their hand.

Patients can be seen at either surgery as we are one Practice.

Central Dales Practice want to provide the best services possible to our patients within the resources we are afforded by the NHS.  We are passionate about trying to help patients care for themselves and receive care locally.  We realise how far patients have to travel to access additional services and we try to go the extra mile to help patients with their care and treatment as far as we possibly and reasonably can.

We are part of Hambleton Richmondshire and Whitby Clinical Commissioning Group (HRWCCG), more information about HRWCCG can be found at

Central Dales Practice is also part of the Heartbeat Alliance (a GP Federation of 21 practices across Hambleton, Richmondshire and Whitby).  The aim of Heartbeat Alliance is to keep services locally, delivered by the GPs patients know and trust.  For more information please visit

Values and Mission Statement

  • Honesty/Openness
  • Quality
  • Safety
  • Integrity/Respect
  • Person-centred

“To deliver safe person-centred quality care in the dales, with respect, openness and honesty”

The Team

Dr Jonathan Pain MBChb  GMC No. 3310810

Dr Alex Scott MBChB MRCGP GMC No. 6166108

Dr Mary Carnegie-Brown GMC No 3190494

Fiona Morrison (Advanced Nurse Practitioner)

Miriam Scarr Practice Nurse

Jane Martin, Practice Nurse

Joanne Iveson (Healthcare Assistant)

Tracey 'Dolly' Donachie (Healthcare Assistant)

Management and support team

Lynn Irwin MSc, Managing Partner

Sue Teasdale, Dispensary Supervisor

Mary Hugill, Admin Supervisor

Carolyn Cloughton, Dispenser

Julie Peacock, Dispenser/Receptionist

Laura Dent, Dispenser/Receptionist

Laura Dunn, Receptionist

Jill Stott, Dispenser/Phlebotomist

Davina Lovegreen, Receptionist/Phlebotomist

Surgery hours

Phone lines are open 8.30am to 6.00pm Monday to Friday

Hawes Surgery is open 8.30am to 6.00pm Monday to Friday

Aysgarth Surgery is open 8.30am to 6.00pm Monday to Friday

Access and parking

Hawes Surgery has a small car park adjoining the surgery which patients are free to use.  We would politely request that vehicles are removed when not visiting the surgery as this frees up spaces for other patients and visitors to the surgery.  There is plenty of free on-street parking near the surgery and there is a pay and display car park at the Dales Museum.  Both the front and back door are accessible by wheelchair but the back door is easier as there is only one door from the outside as there is no porch to the rear of the building.

Aysgarth surgery also has a small car park adjoining the building which patients are free to use.  Again, we would politely ask that vehicles are removed when not visiting the surgery as this frees up the spaces for other patients and visitors.  There is no parking in the space in front of the double doors as this is needed for emergencies (ambulance access etc).  There are additional free parking spaces across from the surgery car park entrance.  The front door is accessible by wheelchair.

General Data Protection Regulations 2018 (GDPR)

General Data Protection Regulations 2018 (GDPR)



How we use your information

This privacy notice explains why we as a Practice collect information about our patients and how we use that information.  Central Dales Practice manages patient information in accordance with existing laws and with guidance from organisations that govern the provision of healthcare in England such as the Department of Health and the General Medical Council.  We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

Data Protection Act 1998
Human Rights Act 1998
Common Law Duty of Confidentiality
Health and Social Care Act 2012
NHS Codes of Confidentiality and Information Security

As data controllers, GPs have fair processing responsibilities under the Data Protection Act 1998. In practice, this means ensuring that your personal confidential data (PCD) is handled clearly and transparently, and in a reasonably expected way.

The Health and Social Care Act 2012 changed the way that personal confidential data is processed, therefore it is important that our patients are aware of and understand these changes, and that you have an opportunity to object and know how to do so.

The health care professionals who provide you with care maintain records about your health and any NHS treatment or care you have received (e.g. NHS Hospital Trust, GP Surgery, Walk-in clinic, etc.). These records help to provide you with the best possible healthcare.

NHS health records may be processed electronically, on paper or a mixture of both; a combination of working practices and technology are used to ensure that your information is kept confidential and secure. Records held by this GP practice may include the following information:

Details about you, such as address and next of kin
Any contact the practice has had with you, including appointments (emergency or scheduled), clinic visits, etc.
Notes and reports about your health
Details about treatment and care received
Results of investigations, such as laboratory tests, x-rays, etc.
Relevant information from other health professionals, relatives or those who care for you

The practice collects and holds data for the sole purpose of providing healthcare services to our patients and we will ensure that the information is kept confidential. However, we can disclose personal information if:

a)      It is required by law

b)      You provide consent – either implicitly or for the sake of their own care, or explicitly for other purposes

c)      It is justified to be in the public interest


Some of this information will be held centrally and used for statistical purposes. Where we hold data centrally, we take strict and secure measures to ensure that individual patients cannot be identified.

Information may be used for clinical audit purposes to monitor the quality of service provided, and may be held centrally and used for statistical purposes. Where we do this we ensure that patient records cannot be identified.

Sometimes your information may be requested to be used for clinical research purposes – the practice will always endeavour to gain your consent before releasing the information.

Improvements in information technology are also making it possible for us to share data with other healthcare providers with the objective of providing you with better care.

Patients can choose to withdraw their consent to their data being used in this way. When the practice is about to participate in any new data-sharing scheme we will make patients aware by displaying prominent notices in the surgery and on our website at least four weeks before the scheme is due to start. We will also explain clearly what you have to do to ‘opt-out’ of each new scheme.

A patient can object to their personal information being shared with other health care providers but if this limits the treatment that you can receive then the doctor will explain this to you at the time.

Mobile Telephone

If you provide us with your mobile phone number we may use this to contact you, send you reminders about any appointments or other health screening information being carried out.

Practice Website

Our Website does use cookies to optimise your experience.  Using this feature means that you agree to the use of cookies as required by the EU Data Protection Directive 95/46/EC. You have the option to decline the use of cookies on your first visit to the website.

Risk Stratification

Risk stratification is a process for identifying and managing patients who are at high risk of requiring emergency or urgent care. Typically this is because patients have a long term condition such as COPD, cancer or other medical condition at risk of sudden worsening. NHS England encourages GPs to use risk stratification tools as part of their local strategies for supporting patients with long-term conditions and to provide care plans and planned care with the aim to prevent avoidable admissions or other emergency care.

Risk stratification enables your GP to focus on preventing ill health and not just the treatment of sickness. If necessary your GP may be able to offer you additional services.

Please note that you have the right to opt out of Risk Stratification.


Should you have any concerns about how your information is managed, or wish to opt out of any data collection at the practice, please contact the practice, or your healthcare professional to discuss how the disclosure of your personal information can be limited.

Patients have the right to change their minds and reverse a previous decision. Please contact the practice, if you change your mind regarding any previous choice.

How do we maintain the confidentiality of your records?

We are committed to protecting your privacy and will only use information collected lawfully in accordance with the Data Protection Act 1998 (which is overseen by the Information Commissioner’s Office), Human Rights Act, the Common Law Duty of Confidentiality, and the NHS Codes of Confidentiality and Security. Every staff member who works for an NHS organisation has a legal obligation to maintain the confidentiality of patient information.

All of our staff, contractors and committee members receive appropriate and regular training to ensure they are aware of their personal responsibilities and have legal and contractual obligations to uphold confidentiality, enforceable through disciplinary procedures. Only a limited number of authorised staff have access to personal information where it is appropriate to their role and is strictly on a need-to-know basis.

We maintain our duty of confidentiality to you at all times. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), or where the law requires information to be passed on.

Who are our partner organisations?

We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations:

NHS Trusts
Specialist Trusts
Independent Contractors such as dentists, opticians, pharmacists
Private Sector Providers
Voluntary Sector Providers
Ambulance Trusts
Clinical Commissioning Groups
Social Care Services
Local Authorities
Education Services
Fire and Rescue Services
Other ‘data processors’

Access to personal information

You have a right under the Data Protection Act 1998 to access/view information the practice holds about you, and to have it amended or removed should it be inaccurate. This is known as ‘the right of subject access’. If we do hold information about you we will:

give you a description of it
tell you why we are holding it
tell you who it could be disclosed to
let you have a copy of the information in an intelligible form.

If you would like to make a ‘subject access request’, please contact the practice manager in writing. There may be a charge for this service. Any changes to this notice will be published on our website and on the practice notice board.

The practice is registered as a data controller under the Data Protection Act 1998. The registration number is  Z5583266 and can be viewed online in the public register at

Change of Details

It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.


The Data Protection Act 1998 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information. This information is publicly available on the Information Commissioners Office website The practice is registered with the Information Commissioners Office (ICO).

Who is the Data Controller?

The Data Controller, responsible for keeping your information secure and confidential is Mrs Lynn Irwin, Managing Partner on behalf of the Partners at Central Dales Practice. Any changes to this notice will be published on our website and displayed in prominent notices in the surgery.

The Partnership is registered as a data controller under the Data Protection Act 1998 Z5583266 registration can be viewed on-line in the public register at

Further information

Further information about the way in which the NHS uses personal information and your rights in that respect can be found in:

The NHS Care Record Guarantee :
NHS Digital’s Guide to Confidentiality in Health & Social Care gives more information on the rules around information sharing :

The Information Commissioner’s Office is the Regulator for the Data Protection Act 1998 and offer independent advice and guidance on the law and personal data, including your rights and how to access your personal information. For further information please visit the


Medicines Management

This GP practice supports a medicines management review service of medications prescribed to its patients.  This service involves a review of prescribed medications to ensure patients receive the most appropriate, up to date and cost-effectice treatments.  This service is provided by qualified and registered healthcare professionals from within the GP practice, our NHS Primary Care Network, NHS North Yorkshire Clinical Commissioning Group or by external partnets approved by the Practice.  Patient identifiable data does not leave the practice system but is accessed to ensure only appropriate clinical recommendations or decisions are made for each patient.  Each patient can opt out of (or back into) the practice using their data for anything other than specified purposes or where there is a lawful requirement to do so.


GP Earnings

All GP Practices are required to declare the mean earnings (eg. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Central Dales Practice in the last financial year was £55,181 before tax and National Insurance.  This is for 2 full time GPs and 1 part time GP who worked in the practice for more than 6 months. 

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