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Appointments

f you have a medical issue that you feel is urgent and needs to be dealt with that day, please call either Surgery between 9.00am and 10.30am.

You will be added to the GP/ANP call list and they will call you back that morning. If they need to see you following the telephone consultation, they will give you a face to face appointment time. If the matter is not deemed urgent, you will be given a routine face to face appointment by the GP/ANP.

If you have a routine medical issue or need a follow up appointment, you will be offered a routine telephone appointment. You will be given a date and time for this call, the GP/ANP will call you. If the GP/ANP feel they need to see you following the telephone consultation, they will give you an appointment to see you face to face.

Please note that for all telephone consultations (whether urgent or routine) the GP/ANP will call you three times. If you do not answer any of the three calls, your appointment will be marked as ‘completed’ and you will need to arrange a further appointment.

We have a standard weekly GP/ANP rota which only changes if a GP/ANP is on annual leave or away on training. We no longer publish changes to the rota as often this can change and is very time consuming to keep updated which is not something we have the time to do (we hope you can understand).

Out of Hours: If you require a doctor outside of our working hours then please call 111 for non-emergency advice/to see a GP or 999 for an emergency.

Doctors appointments

Hawes Surgery
  • Monday - Dr Philbin
  • Tuesday - Dr Philbin and Fiona Morrison, ANP
  • Wednesday - Dr Philbin
  • Thursday - Dr Pain
  • Friday - Dr Pain

To book an appointment, please call our reception Call Us

Aysgarth Surgery
  • Monday - Dr Lowe and Fiona Morrison, ANP
  • Tuesday - Dr Lowe
  • Wednesday - Fiona Morrison, ANP
  • Thursday - Dr Lowe
  • Friday - Dr Lowe

To book an appointment, please call our reception Call Us

Nurse appointments

Nurse appointments

These are all pre-bookable and available throughout the day at both surgeries. These include Healthcare Assistant appointments. If you are unsure who you need to see, if you let the receptionist know, they will help book you in with the right clinician for your needs.

Home visits

Home visits

These are for the elderly, infirm and those who are genuinely too ill to come to the surgery.

These are not available where transport for the patient is the issue. It is the responsibility of the patient to get to the surgery using family, friends, neighbours, public transport or taxis.

Please telephone before 10.30am if you require a visit.

Requests received after this may not be met.

Online appointments

NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

The NHS App enables people to:

  • Book and manage appointments
  • Check their symptoms using the Health A-Z
  • Find out what to do when they need help urgently using NHS 111 online
  • View information regarding organ donation
  • Choose whether the NHS uses their data for research and planning

Patients can register and prove who they are so they can:

  • Order their repeat prescriptions and view, set or change their nominated pharmacy, where they want their prescriptions to be sent
  • View their GP medical record securely

​​All GP practices in England are connected to the NHS App. This means that anyone aged 13 and over and registered with a GP practice in England can use it.

You can find out more about NHS accounts and sign up on the NHS website.

To download the NHS App use the links below.

App-Store-Google App-Store-Apple

Consult Online

Patients can now consult online with a clinician at our practice as part of a new online service which could save you time and a journey to the practice.

Using the online consultation service makes it easier for us to quickly decide how we can best help you with the least amount of disruption to your day. The service is free and confidential and medical consultations are always reviewed by a GP or nurse.

Simply answer questions about your symptoms online and we’ll get back to you with general advice or signposting, a telephone consultation or, if necessary, we’ll get you booked in for an appointment. You can use the system 24 hours a day, 365 days of the year.

Please DO NOT use this system if your query is medically urgent.

The service also offers access to reliable and trustworthy self-help generic information 24 hours a day, 7 days a week that may help you to avoid an appointment altogether.

A clinician will aim to resond within 2 working days, however if you make a specific request for a clinician this may take longer to receive a response.

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SystmOnline
  • These services are all run by TPP, the company which makes the software we use to run the practice and keep medical records (SystmOne). Once you click on the link on this website you are taken to their website. The service is secured by them.
  • TPP offer patient access apps for Android and iOS
  • In order to prevent unauthorised access to your information, it is necessary to come into the practice and collect your log in details. Please phone ahead if you would like to do this so that we can get them ready for you. We will only give your log in details to you, nobody else can collect them. Please bring 2 forms of ID with you when you come to collect your login details.
  • If you have any feedback about the service you can leave it in the feedback section of this website or mention it while you’re at the practice.
  • There is help available on the TPP Website. It is unlikely that anyone at the practice will be able to help you if you get stuck as we don’t use the service ourselves.
  • If you are having problems logging in then we are advised that deleting you cookies often helps.
  • Our Statement of Intent regarding IT systems can be found here.

To download the SystmOnline App use the links below.

App-Store-Google App-Store-Apple